Well JBL is right, but he's telling a half truth. Yes we did choose Roman Reigns. Hell I wanted Roman to be the face of the company after Cena, The man looked like bad ass when he was in the Shield, he was the groups monster. But I don't think its generally Roman we are turning on, (at least not me) its WWE's booking on him
I cannot like a guy who is being inconsistently badly booked. I want to like him, apart of me does like him, I even think people give him way too much hate than he deserves, him but its WWE's lack of connection from Roman to us that makes me not want to like him.
There was one time when Roman Reigns won me over and that was around TLC 2015? I think? (someone correct me) When Sheamus was the WWE title holder and Triple H screwed Roman, the fans were really into the later half of that match and after it was over Roman then snapped on the authority and just went balls the the walls insane, the man got the biggest pop of his career and I was like "Yes finally they did it".
I was excited to see what they would do next. What did they do the next week? They made him crack jokes and be all smiles and pander? And people slowly lost interest again. Its that sort of bullshit inconsistency that I am talking about.
Now I see they are kind of giving him that attitude again and I am kind of warming to Reigns again, but I been burned so many times by WWE creative, its hard to draw a bead on what they are doing with Roman. So I understand where JBL's frustration lies (as sickening as that is considering how much I hate the man) but he cannot blame the fans for WWE's shitty booking.