What people didn't like about Alexa was the supernatural nonsense, not the character. Once you got rid of that, you're just left with Alexa's great character work, which will always get her over with the fans.
I thought it really helped Charlotte to allow her to express some personality for a change. She actually showed a little bit of humor playing around with the idea of Alexa giving her a gift. Usually, she's so deadly dull serious. That's the first segment with Charlotte that I've enjoyed since Big Time Becks was beating her arse.