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If you've gone to this hot coffee spot, you may or may not have noticed a decline in the quality of their products over the years. I, at one time, worked for one of their franchises, and from an inside perspective, I can tell you many, MANY, things you probably wouldn't want to know. Especialy if you go there on a regular basis. So I'll refrain from releasing the info I am privy to.
What I will express is that the last 10 or so times I have purchased coffee from this place, not only does it taste like the cats ass...but it is rarely made the way I ask it to be.
Granted, my order is a complicated one (extra, extra milk. 7 sugars) one would think that these people should be able to atleast come remotely close to what I expect to receive.
Instead I've had to deal with these situations:
I go to the drive through (bad choice no matter how convienient it seems to be) and wait what seems to be 2 or more minutes. Then a voice comes over the speaker. "I'll be right with you." Hmm, probably would've been awfully polite of you to tell me that when I rolled over the trigger in the ground that let you know I was there. A moment later, another voice chimes in. "Sorry for the wait..." Gee, TWO people are working...wonder why the long wait? I mean I appreciate the fact I don't have to get out of my car, but c'mon now.
I place my order, they say thank you, and I say you're welcome and proceed to drive up to the pick-up window. At this time, I notice yet ANOTHER person with a headset on fidgeting with coffee filters. The window opens, and I am usualy met with a response of "How did you want that?" or "French Vanilla, cream, 2 equals?" I hold back my anger, as these people are fully trained on their first day, and should be prepared to make a drinkable cup of coffee. I respond with "No, it's supposed to be REGULAR coffee, 3 times the usual amount of milk, 7 sugars." "5 sweet and low?" (a tad bit more displeased) "Se-ven su-gars!" "OK, one moment." At this point, the derelect diddlin with the filters waddles his ass over to happily accept my money. Only wish he would've shown such enthusiasm when I was waiting for three and a half minutes. I guess it's not masculine to pour coffee.
My order comes to $1.68. I hand him $2.00. He rings it up, makes change, and instictively throws the remaining change into the tip cup. As he starts to walk away, I manage to regain his attention. "Hey slappy, where's my change?" With an unpleasant look, he reaches into the cup, and hands me my change. (Oh, I appologize. Silly me for believing a tip was something someone earned upon good service. Fucking around with coffee filters while making me wait is NOT GOOD SERVICE!!!)
Now the person who went to make my coffee returns with what many would refer to as "A cup of cream". "Here you go sir." "I'm not taking that. How the hell did you make that?" "Regular coffee, extra cream, no sugar." (At this point, I am boderline psychotic.) How about this, just give me a 20oz Pepsi. (Something I KNOW they can't fuck up) With a disgusted grunt/moan, she tosses what is quite possibly the shittiest cup of joe I've ever laid my eyes upon into the trash and walks to the fridge to grab my new choice of beverage. "That'll be 1.40" "I've already been charged for the coffee you couldn't make, if anything you owe ME money" But instead, I take my drink, and storm off.
These people make (here where I live anyway) about $7.25/h plus tips. I find this mentally upsetting because not only do the majority of them know absolutely nothing about how to do their jobs, but they seem ungrateful at the "meager" wages they bring home. Meanwhile, the poor sap at the grocery store bagging old ladies Depends undergarments only makes $6.15/h, and you never once see him get disgruntled about it.
So in closing I will say, DUNKIN DONUTS FUCKING SUCKS!
What I will express is that the last 10 or so times I have purchased coffee from this place, not only does it taste like the cats ass...but it is rarely made the way I ask it to be.
Granted, my order is a complicated one (extra, extra milk. 7 sugars) one would think that these people should be able to atleast come remotely close to what I expect to receive.
Instead I've had to deal with these situations:
I go to the drive through (bad choice no matter how convienient it seems to be) and wait what seems to be 2 or more minutes. Then a voice comes over the speaker. "I'll be right with you." Hmm, probably would've been awfully polite of you to tell me that when I rolled over the trigger in the ground that let you know I was there. A moment later, another voice chimes in. "Sorry for the wait..." Gee, TWO people are working...wonder why the long wait? I mean I appreciate the fact I don't have to get out of my car, but c'mon now.
I place my order, they say thank you, and I say you're welcome and proceed to drive up to the pick-up window. At this time, I notice yet ANOTHER person with a headset on fidgeting with coffee filters. The window opens, and I am usualy met with a response of "How did you want that?" or "French Vanilla, cream, 2 equals?" I hold back my anger, as these people are fully trained on their first day, and should be prepared to make a drinkable cup of coffee. I respond with "No, it's supposed to be REGULAR coffee, 3 times the usual amount of milk, 7 sugars." "5 sweet and low?" (a tad bit more displeased) "Se-ven su-gars!" "OK, one moment." At this point, the derelect diddlin with the filters waddles his ass over to happily accept my money. Only wish he would've shown such enthusiasm when I was waiting for three and a half minutes. I guess it's not masculine to pour coffee.
My order comes to $1.68. I hand him $2.00. He rings it up, makes change, and instictively throws the remaining change into the tip cup. As he starts to walk away, I manage to regain his attention. "Hey slappy, where's my change?" With an unpleasant look, he reaches into the cup, and hands me my change. (Oh, I appologize. Silly me for believing a tip was something someone earned upon good service. Fucking around with coffee filters while making me wait is NOT GOOD SERVICE!!!)
Now the person who went to make my coffee returns with what many would refer to as "A cup of cream". "Here you go sir." "I'm not taking that. How the hell did you make that?" "Regular coffee, extra cream, no sugar." (At this point, I am boderline psychotic.) How about this, just give me a 20oz Pepsi. (Something I KNOW they can't fuck up) With a disgusted grunt/moan, she tosses what is quite possibly the shittiest cup of joe I've ever laid my eyes upon into the trash and walks to the fridge to grab my new choice of beverage. "That'll be 1.40" "I've already been charged for the coffee you couldn't make, if anything you owe ME money" But instead, I take my drink, and storm off.
These people make (here where I live anyway) about $7.25/h plus tips. I find this mentally upsetting because not only do the majority of them know absolutely nothing about how to do their jobs, but they seem ungrateful at the "meager" wages they bring home. Meanwhile, the poor sap at the grocery store bagging old ladies Depends undergarments only makes $6.15/h, and you never once see him get disgruntled about it.
So in closing I will say, DUNKIN DONUTS FUCKING SUCKS!
