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https://www.foxnews.com/us/chipotle-fires-manager-who-refused-to-serve-black-customers-but-restaurant-admits-they-might-have-failed-to-pay-for-meals-before

Chipotle rethinking firing manager who refused to serve black customers over ‘dine and dash’ fears


The restaurant chain Chipotle announced Saturday that it had terminated one of its managers for suggesting in a viral video that five black customers were planning to order food without paying -- but on Sunday, the company acknowledged to Fox News that it was considering re-hiring the manager because her suspicions may have been well-founded.

In a series of video clips seen more than 3 million times on Twitter, a Chipotle customer in St. Paul, Minn., identifed as 21-year-old Masud Ali, and several friends are told by a manager: "You gotta pay, because you’ve never had money when you come in here.” An employee adds, "We're not gonna make food unless you guys actually have money."

As Ali and his friends complain about "stereotypes," the videos show employees at the store claiming that the group had previously ordered food on two occasions without paying. The store manager also calls the police in the videos, which were recorded and uploaded by Ali.

In one video clip, the manager smiles and tries to ignore the men while they produce what appears to be cash, as proof that they can pay for their food. One of the employees visible in the kitchen is black.

"It sounded really racist — the way she said it was racist,” Ali told Minnesota's Star Tribune newspaper on Friday. “She asked for proof of income as if I’m getting a loan.” On Twitter, Ali asked Chipotle: "Can a group of young well-established African-American get a bite to eat after a long workout session?”

Ali also posted the restaurant's phone number and address to social media. Within hours and under a deluge of criticism, Chipotle issued a statement implying that the manager had acted out of bias and announcing her termination.

But on Sunday, as tweets emerged showing that Ali had apparently made a habit of stealing from restaurants, Chipotle walked back its decision.

"Our actions were based on the facts known to us immediately after the incident, including video footage, social media posts and conversations with the customer, manager, and our employees," Chipotle Chief Communications Officer Laurie Schalow told Fox News on Sunday. "We now have additional information which needs to be investigated further. We want to do the right thing, so after further investigation we will re-train and re-hire if the facts warrant it."

Despite reports on Twitter late Sunday that the manager had received her job back, Chipotle confirmed to Fox News that "nothing has changed from this morning. We are still investigating a few things."

— Chipotle Chief Communications Officer Laurie Schalow

In a previous statement on Saturday, the company had said: “We are committed to treating all of our customers fairly and with respect. ... Regarding what happened at the St. Paul restaurant, the manager thought these gentlemen were the same customers from Tuesday night who weren’t able to pay for their meal. Regardless, this is not how we treat our customers and as a result, the manager has been terminated and the restaurant is being re-trained to ensure something like this doesn’t happen again.”

In subsequent interviews, though, Chipotle representatives admitted that the manager might have been right in claiming that individuals in the group had ordered food just days before without paying once their order was completed. (As a matter of policy, Chipotle only provides food to customers upon payment, but store employees finish making orders before payment is requested at the register.)

“We are not able to confirm that with 100 percent certainty,” Schalow acknowledged in a statement to The Twin Cities Pioneer Press. “We asked Masud if he was in our restaurant on Tuesday and he said no.”

And almost immediately, it emerged that Ali had apparently spoken favorably of "dining and dashing" -- the practice of ordering food and not paying for it -- several times on Twitter in the past.

"aye man i think chopotle catchin up to us fam. should we change locations and yoooooo what should we do about the other thang," read a since-deleted post on Ali's account from 2016.





In 2015, he wrote that "we finna goto Applebees and eat as much as we can and tip the nice lady 20cents and walk the f--- out."

When another Twitter user objected, he replied that "we're just borrowing the food for a couple hours" as opposed to dining and dashing.

Later that year, he opined that "Dine and dash is forever interesting" and discussed stealing Tabasco bottles from Chipotle.

Another post read: “Guys we’re borrowing food... that’s it. And if the lady tries to stop you at the door don’t hesitate to truck the sh-- out of that bi---.” Ali has since deleted all of these posts.

As those tweets surfaced over the weekend, Chipotle's media representatives, including Schalow, initially said that they had seen the tweets and would stand by their decision to fire the manager -- seemingly contradicting Schalow's statement to Fox News on Sunday.

According to author Matt Palumbo, Schalow had previously claimed that the store's manager was justifiably terminated because she broke protocol by requiring payment before making the customers' food, regardless of her suspicions about the customers' intention to pay.

Palumbo called Schalow's suggestion that Chipotle had not been aware of Ali's tweets when it fired the manager an "absolute lie." (For her part, Schalow has reportedly said that other information -- and not simply Ali's tweets --was behind Chipotle's desire to reconsider the manager's fate.)

"The correct action to take would have been to make their food and not hand it over to them until they paid for it," Schalow had asserted as part of her justification for firing the manager, according to Palumbo.

Ali did not respond to Fox News' request for comment.

The episode follows several other high-profile incidents of alleged racism that have rocked the service industry. In May, Starbucks closed 8,000 of its stores for anti-bias training after two black men were arrested for trespassing in one of its Philadelphia shops. The store manager, who stopped working at Starbucks shortly after the episode, had called the police because the men remained seated in the shop without ordering anything, and refused to order something when asked.

Earlier this year, a fired Chipotle manager who was accused of stealing $626 ended up winning nearly $8 million from the company in a wrongful termination suit.
Thing is, if it all turns out that he was the guy from before and she is rehired, it will actually help reinforce racism, because next time a story like this comes up they'll point back to this one as proof that it's a hoax, even though it may be real.
 

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Thing is, if it all turns out that he was the guy from before and she is rehired, it will actually help reinforce racism, because next time a story like this comes up they'll point back to this one as proof that it's a hoax, even though it may be real.
If it turns out to be the guy, he should be ridiculed, and humiliated no different than he tried to do to the manager, because he used emotion to spread a lie.

I think we also should recognize people are sophisticated enough to know what actual racism is and what it isn't.
 

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Wrongful termination suit for another big payout incoming.
 
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Pretty simple, if you investigate and it turns out the employee was justified, then you hire them back and pay them back the money that they lost in the process. If you investigate and still feel that the employee was out of line, then they remain terminated.

But of course nothing is simple anymore. This will turn into a way bigger deal than it should be because whenever an "-ist" word is thrown around everybody loses all reason and logic.
 

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Well if this turns out to be true about Ali dining and dashing someone is going to get paid for wrongful termination!

From those old tweets it does not look good for Ali.
 

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Thing is, if it all turns out that he was the guy from before and she is rehired, it will actually help reinforce racism, because next time a story like this comes up they'll point back to this one as proof that it's a hoax, even though it may be real.
I don't like what you said, but it is true.




There will be 2 outcomes:

1) Racist people will point to this as an example, an excuse for them to be racist, to deny black people [anyone the racist doesn't like] service.

2) Racist people will also point to this as an example of abusing the race card.

The best outcome is for people to stop going along with a random person's snap chap/tweet/Instagram post and instead wait till they hear the whole story. A random black person tweets about a chipolte manager, asking how they'll pay for food, and the internet immediately claims racism and demand for the manager's head.

If you're someone who screams that the US media is biased and manipulative, but then turns around and crusades for a random kid's social media post, you're full of shit. It's laziness on your part. You need to do the work to understand the situation.
 

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Why is the customer upset? That manager refusing to service him saved him have crippling diarrhea for at least a week :draper2
The refusal also prevented him from committing a crime he could have been arrested for !

This manager an true hero saving people from a life of crime and keeping Chipotle from losing 17 bucks worth of their stock of laxatives :brock4
 
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It's not because they are black. It's because they are morons.
 

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If I'm the fired employee, I ain't coming back as manager, I'm coming back as VP or you'll see me in the courtroom.

Many moons ago when I was in high school and worked at a sandwich shop, kids would acquire the punch cards (buy 10 sandwiches, get one free) and punch them all up and stroll trying to get a free meal. I profiled the bastards up and down and judiciously denied people the use of the card (had a few common sense ways of determining the real deal or not). But the scoundrels would just scatter and social media didn't exist then. Trouble makers are trouble makers, skin color be damned. :shrug
 

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I don't like what you said, but it is true.




There will be 2 outcomes:

1) Racist people will point to this as an example, an excuse for them to be racist, to deny black people [anyone the racist doesn't like] service.

2) Racist people will also point to this as an example of abusing the race card.

The best outcome is for people to stop going along with a random person's snap chap/tweet/Instagram post and instead wait till they hear the whole story. A random black person tweets about a chipolte manager, asking how they'll pay for food, and the internet immediately claims racism and demand for the manager's head.

If you're someone who screams that the US media is biased and manipulative, but then turns around and crusades for a random kid's social media post, you're full of shit. It's laziness on your part. You need to do the work to understand the situation.
Yea... they're called racist idiots.

Similar to a child throwing a tantrum, if everyone just ignored them they would stop. They keep doing it because they know it works and because employers (like Chipotle) keep enabling them.

It would be nice for them to rehire this person and make things right but shame on them for giving into these clowns in the first place without even investigating.
 
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