This is freaking pathetic. I'm about to have quite a brawl with my ISP. Our deal is for 7 mb/s.
I know you aren't guaranteed to get the advertised "up to" speed, but this is beyond ridiculous. Anyone know how I should go about approaching this with my ISP? I fear that they'll just fire back excuses and lie to my face.
Take some tests before phoning them up. PM me and I can tell you what to do before phoning your ISP up. My speeds are really low but I am going to phone them up to sort it as it is the last option for me now.
+Your ping is REALLY high, so I wouldn't expect too much of an improvement. That ping is as high as anything I have ever seen.