Why in the world would roh want their board littered with posts criticising their product? Also customer service wise they've always had a great rep on helping people out with mixed up orders or misplaced discs. May i ask to then what did you actually hope to get back from them after you sent an email criticising their product?
What I want is for their production values not to be so low that I lose interest in purchasing their product. You'd think that's what they would want as well. Or how about anything except the brush off and crying act they do.
If they don't want criticism, maybe they should just fix the problems. It's like a city getting constant complaints that there's a big pot hole in the road and their response being "There is no pot hole, if you dont like that answer, don't drive"